Privacy Policy
Last updated: February 2026
Il Verde Restaurant (“Il Verde”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website https://ilverde.com.au or interact with us in person, online, or via phone.
1. What Information We Collect
We may collect personal information that identifies you or could reasonably identify you, including:
- Name
- Email address
- Phone number
- Date of birth (for birthday offers or promotions)
- Booking details and dining preferences
- Payment details (processed securely via third-party providers)
- Marketing preferences
- Any information you provide through forms, bookings, enquiries, competitions, or event registrations
We may also collect non-identifiable information such as:
- IP address
- Browser type
- Device information
- Website usage data via cookies and analytics tools
2. How We Collect Your Information
We collect information when you:
- Make a booking or enquiry
- Join our mailing list or VIP guest list
- Purchase a voucher
- Order online
- Contact us via phone, email, or social media
- Enter competitions or promotions
- Visit our website (via cookies and analytics)
3. Why We Collect Your Information
We use your information to:
- Manage bookings and reservations
- Process payments and voucher purchases
- Respond to enquiries
- Send confirmations and service-related communications
- Provide marketing updates, special offers, and event invitations (if you opt in)
- Improve our website, services, and customer experience
- Comply with legal and regulatory obligations
We do not sell your personal information to third parties.
4. Marketing Communications
If you subscribe to our mailing list, we may send you emails about:
- Special offers
- Events and promotions
- Seasonal menus and updates
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
5. Cookies & Website Analytics
Our website uses cookies and third-party services (such as Google Analytics) to:
- Understand how visitors use our website
- Improve functionality and user experience
- Measure the effectiveness of marketing campaigns
You can disable cookies through your browser settings, though some website features may not function correctly.
6. Third-Party Services
We may use trusted third-party providers to deliver services, including:
- Online booking systems
- Email marketing platforms
- Payment processors
- Gift voucher providers
- Online ordering platforms
These providers may have access to your information only to perform services on our behalf and are required to protect your data.
7. How We Store and Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Your information may be stored in secure electronic systems or by trusted third-party service providers with appropriate security measures.
8. Accessing or Correcting Your Information
You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate.
To do so, please contact us using the details below.
9. Links to Other Websites
Our website may contain links to third-party websites (e.g., booking systems, payment platforms, social media). We are not responsible for the privacy practices of those websites and encourage you to review their policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated date shown at the top.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Il Verde Restaurant
2 King St, Bowen Hills QLD 4006
Phone: 0499 567 638
Email: hello@ilverde.com.au
If you believe we have breached the Australian Privacy Principles, you can contact us and we will work to resolve your concern. You also have the right to contact the Office of the Australian Information Commissioner (OAIC).