Terms & Conditions
Last updated: February 2026
Welcome to the Il Verde website. These Terms & Conditions (“Terms”) govern your use of our website located at https://ilverde.com.au and any related services provided by Il Verde Restaurant (“Il Verde”, “we”, “our”, “us”).
By accessing or using our website, making a booking, purchasing a voucher, or ordering from us, you agree to be bound by these Terms.
1. About Us
Il Verde Restaurant is located at:
2 King St, Bowen Hills QLD 4006, Australia
Phone: 0499 567 638
Email: hello@ilverde.com.au
2. Use of Our Website
You agree to use our website for lawful purposes only. You must not:
- Use the website in a way that breaches any laws or regulations
- Attempt to gain unauthorised access to our systems
- Interfere with the security or performance of the website
- Copy, reproduce, or exploit content from this website for commercial purposes without our written permission
We may suspend or restrict access to the website if we believe you have breached these Terms.
3. Bookings & Reservations
3.1 Booking Information
When making a reservation, you agree to provide accurate and complete information.
3.2 Cancellations & No-Shows
We may apply cancellation or no-show fees for certain bookings, events, or large group reservations. Any applicable policies will be communicated at the time of booking.
3.3 Group Bookings & Events
Group dining, special events, and set menus may be subject to minimum spend requirements, deposits, or specific cancellation terms. These will be outlined when your booking is confirmed.
4. Gift Vouchers
4.1 Purchase & Use
Gift vouchers are sold via third-party providers and are subject to their processing systems as well as these Terms.
4.2 Validity
Vouchers are valid for the period stated on the voucher or as required under Australian Consumer Law. Expired vouchers may not be redeemable unless required by law.
4.3 Non-Refundable
Gift vouchers are non-refundable and cannot be exchanged for cash, except where required by law.
4.4 Lost or Stolen Vouchers
We are not responsible for lost, stolen, or unauthorised use of vouchers.
5. Online Ordering
If you place an order through our online ordering platform:
- You agree that all information provided is accurate
- Prices and menu items are subject to change without notice
- We may refuse or cancel an order if there is an error in pricing, availability, or suspected fraudulent activity
Refunds for online orders will be handled in accordance with Australian Consumer Law.
6. Pricing & Payments
All prices listed are in Australian Dollars (AUD) and include GST where applicable.
We reserve the right to change prices at any time. However, once a booking, order, or purchase is confirmed, the agreed price will apply.
Payments may be processed via secure third-party providers. We do not store full credit card details on our systems.
7. Dietary Information & Allergies
While we take care in preparing food, our kitchen handles allergens including nuts, dairy, gluten, and seafood. We cannot guarantee that any dish is completely allergen-free.
You are responsible for informing our staff of any allergies or dietary requirements before ordering.
8. Promotions & Special Offers
From time to time, we may offer promotions, discounts, or special deals. These:
- Are subject to availability
- Cannot be combined with other offers unless stated
- May be withdrawn or changed at any time without notice
Specific terms may apply to individual promotions.
9. Intellectual Property
All content on this website, including text, images, logos, menus, and designs, is the property of Il Verde or used under licence.
You must not reproduce, distribute, or use our content without prior written consent.
10. Links to Third-Party Websites
Our website may contain links to third-party websites (e.g., booking systems, payment platforms, social media). We are not responsible for the content, security, or privacy practices of those websites.
11. Limitation of Liability
To the extent permitted by law:
- We are not liable for any indirect, incidental, or consequential loss arising from your use of our website or services
- We do not guarantee uninterrupted or error-free access to our website
Nothing in these Terms excludes your rights under Australian Consumer Law.
12. Privacy
Your use of our website and services is also governed by our Privacy Policy, which explains how we collect and handle your personal information.
13. Changes to These Terms
We may update these Terms from time to time. The latest version will always be published on our website with the updated date shown above.
Your continued use of our website or services after changes are made constitutes acceptance of the revised Terms.
14. Governing Law
These Terms are governed by the laws of Queensland, Australia. Any disputes arising in connection with these Terms will be subject to the jurisdiction of the courts of Queensland.
15. Contact Us
If you have any questions about these Terms & Conditions, please contact:
Il Verde Restaurant
2 King St, Bowen Hills QLD 4006
Phone: 0499 567 638
Email: hello@ilverde.com.au